CIAO’s definition of coaching

CIAO’s definition of ‘coaching’

By coaching we mean helping someone find their own way to change what they want, working to the following five principles:

  1. Coaches work as equals to help clients identify the best approach for them − clients know their own lives better than anyone else.
  2. Coaches work to an agenda, but this is set by the client.
  3. Coaches help clients move forward by asking questions, rather than answering them.
  4. Coaches give no advice nor any direction nor pass on requests – they reflect, but do not direct.
  5. Coaches challenge as well as support.

CIAO’s definition of ‘socially excluded’ 

For our Coaching Impacts mapping CIAO is interested in organisations who are coaching clients who are socially excluded, by which we mean they are in one or more of these groups as people: convicted of offences or at risk of offending; who are homeless; who are long-term unemployed; or affected by poverty, addiction or poor physical or mental health.

(These groups are based on the definition of the Social Exclusion Unit.)